Frequently Asked Questions (FAQs)

1. Are Motto Beauty products cruelty-free?

Yes! Motto Beauty is proudly cruelty-free. We do not test our products on animals at any stage of development.

2. Are your products vegan?

Many of our products are vegan. Please check the product description on each product page for specific ingredient details.

3. Are Motto Beauty products safe for sensitive skin?

Our products are formulated with high-quality ingredients and are dermatologically tested. However, we recommend doing a patch test before first use, especially if you have sensitive skin.

4. How do I choose the right shade for my skin tone?

You can refer to our shade guide available on the product page. If you’re still unsure, feel free to reach out to our customer support team—we’re happy to help you find your perfect match.

5. What is the shelf life of your products?

Each product comes with an expiry date and a “period after opening” (PAO) symbol on the packaging. We ensure all products are fresh and well within their expiry at the time of dispatch.

6. Can I cancel or modify my order after placing it?

Orders can be cancelled or modified only if they have not yet been dispatched. Please contact our customer support team as soon as possible for assistance.

7. Do you accept returns or exchanges?

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used makeup products. In case you receive a damaged or incorrect item, please contact us within the specified timeframe mentioned in our Returns Policy.

8. How long does delivery take?

Orders are usually dispatched within 1–4 business days. Delivery timelines may vary depending on your location and during sale periods.

9. Are your products dermatologically tested?

Yes, our products are dermatologically tested to ensure they meet safety and quality standards.

10. How should I store my makeup products?

Store your makeup in a cool, dry place away from direct sunlight and heat to maintain product quality and performance.

11. Do you offer discounts or promotions?

Yes! We frequently run promotions and exclusive offers. Subscribe to our newsletter or follow us on social media to stay updated.

12. How can I contact Motto Beauty customer support?

You can reach us via the Contact Us page on our website or email our support team. We’re always here to help